by John G. Self | Jan 20, 2014 | Healthcare, Leadership
A recent study determined that the hardest businesses in the world to manage are hospitals — 20 percent tougher than any other enterprise. For health system and hospital CEOs, those results amount to nothing more than a blinding flash of the obvious. While I do not...
by John G. Self | May 15, 2013 | Leadership, Stories
When an airline treats their dog passengers – the barking, tail-wagging, four-legged variety – with enormous care and concern for their well-being, there is hope for the passengers as the post-merger cultural transformation evolves. When an airline, or any business...
