by John G. Self | Sep 26, 2014 | Healthcare
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be? Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they...
by John G. Self | Nov 13, 2013 | Career Management
John led a panel discussion on Monday night at the American College of Physician Executives meeting in Phoenix. This blog is based on conversations with physicians who attended the event. PHOENIX — Presidential popularity is an up and down kind of thing depending on...
by John G. Self | Oct 30, 2013 | Healthcare, Leadership
Being a medical doctor does not automatically qualify someone to run what Peter Drucker described as …one of the most complex of all human organizations ever devised by man – a hospital. We are on the front end of an emerging school of thought that says...
by John G. Self | Sep 23, 2013 | Current Affairs, Healthcare, Leadership
John is off today. The following blog first appeared in July of 2009. Reforming healthcare is one of the most complex, daunting and important tasks of this decade. What began with great hope and good intentions to avoid the reform mistakes of the past is now going...
by John G. Self | Aug 9, 2013 | Healthcare
If only there was more transparency in healthcare, the arguments goes, we could take a big step to reducing costs. OK, let’s have a show of hands. How many people actually believe that? Transparency requires a free exchange of information – patients asking...
