Inspiring Average

  Let’s be honest.  Not every employee is, or can be, a top performer.  Most are not.  So the real question, the important question, is how do you improve on average?  Mediocrity is a mixture of skills, knowledge, potential and attitude, so says author Rymer...

Performance Evaluation Design

A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry.  Without this, the program is...

Talent Evaluation

We have a lot to be thankful for this Thanksgiving 2012.  In healthcare, for example, we should be thankful that we have survived, in spite of ourselves, on several important issues, like how we invest in our human capital, or, according to hundreds of hospital annual...