Do You See The Communication Gaps?

The nurses and patient care attendants were unbelievably nice. So was the man who delivered the food, the woman who mopped the floors and the special duty attendant who kept a close eye on the patient. They could not have been more pleasant. They all introduced...

Mom Is Not A Mere Statistic

Tomorrow, March 10, it will have been seven years since my mom died, the victim of a preventable patient care mistake in a hospital. I was in Chicago preparing to speak to two sessions at the Congress of the American College of Healthcare Executives. That she died was...