Serving the Barking Dogs

When an airline treats their dog passengers – the barking, tail-wagging, four-legged variety – with enormous care and concern for their well-being, there is hope for the passengers as the post-merger cultural transformation evolves. When an airline, or any business...

When Times Are Good…

When times are good, it is easier to lead.  When times are tough, good leaders are the ones who build and retain the strongest teams. Earlier Sunday, as I sat in the lobby of the Chicago Hilton where the American College of Healthcare Executives will commence their...

Culture Kills Strategy Every Time

Joel Allison and Robert Pryor, M.D. began a year-long journey last week that is critical to the success of the planned merger of Baylor Health Care and Scott & White.  They are studying a seven-letter word:  CULTURE. Yes, they are conducting an in-depth analysis...