by John G. Self | Oct 14, 2015 | Healthcare
As healthcare organizations talk and fret about the dramatic changes to their business model driven by a shift from volume reimbursement to value-based payments, they must be asking themselves how their health system, hospital, group practice or ancillary service...
by John G. Self | Jan 30, 2015 | Healthcare, Leadership
“Your people are your most important asset.” There are three things I would like to say about that phrase. Well, actually four, but in this blog I try to avoid curse words. It is one of the immutable truths in business. Healthcare organizations love...
by John G. Self | Sep 26, 2014 | Healthcare
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be? Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they...
