Leadership Lessons From My Love Affair

I have a confession to make. For more than eight years I had torrid and wonderfully fulfilling love affair — with the game of baseball as an umpire, working my way up from dad’s pitch games at the YMCA to high school and the community college conferences.  As I...

Great Leadership Is More Than Results

The definition of great leadership is more than the impressive results on a financial statement. Superior results are important.  As the former CEO of a Catholic health system once famously said, no margin, no mission. Here is the point:  great leaders understand that...

Communication, A Leadership Essential

Communication is a leadership essential. It has always been important, but in today’s fast-paced, connected business climate where superior service and profitability are welded together like no other time in modern history, the CEO—indeed any executive—who is not an...

Why We Make Hiring Mistakes

A CEO I knew, who was a Chief Operating Officer of a small academic medical center, once bragged that he interviewed every new hire for his organization.  He called this his Southwest (Airlines) approach, to ensure that everyone who came to work for the hospital, from...