by John G. Self | Jan 16, 2013 | Leadership, Stories
A baker’s dozen, a little something extra… When you buy a dozen cookies, donuts, cinnamon rolls or other treats, bakery sales clerks will frequently add a 13th item—a little additional value, a “baked goods” thank you for your patronage. Today I heard a radio...
by John G. Self | Jan 14, 2013 | Healthcare, Leadership
Our new year is bringing ample challenges to the healthcare industry, from strategies to deal with the Affordable Care Act, to the realities that deficit reduction will require additional cuts in Medicare reimbursement to providers. Congress is still in denial about...
by John G. Self | Jan 7, 2013 | Healthcare
“I feel like I am running in circles,” a successful Hospital CEO recently joked. “As we develop strategies to reshape our organization for the Affordable Care Act, I feel like I am revisiting some places I have been before.” Actually, if he had substituted the word...
by John G. Self | Jan 2, 2013 | Healthcare
America’s healthcare model does not consistently produce high quality. In fact, the evidence suggests that this is a massively complex problem that is getting bigger. Quality of care is shaped by so many variables— literally millions of habits, interactions, poor...
by John G. Self | Dec 28, 2012 | Healthcare, Leadership
Many healthcare organizations are long on control, short on vision. Almost everyone has a vision statement, but that vision statement is rarely discussed and most employees have no idea what it says, nor do they care. It is not part of the day-to-day life of taking...
