The Customer Is King

The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other,...

Too Many Chiefs

There are too many chiefs and not enough Indians. I have heard that phrase for as long as I can remember. My dad, the owner of a successful retail bakery, was fond of the phrase, especially when his business partner, my mother, began to micromanage his day. In...

Being Out of Work and the Home Office

Finding a healthcare leadership job in the new normal economy is tough. It is going to get even harder as health systems, hospitals and other providers slim down their head counts to reduce costs. [Tweet “Finding a healthcare leadership job in the new normal...

New Role for HIM Professionals

Post filed from Atlanta, Georgia.  John Self joined Stephanie Drake, senior executive director of the American Society for Healthcare Human Resources Administration (ASHHRA) of the American Hospital Association (AHA) as keynote speakers to the American Health...

President Obama’s Jell-O

John is off today.   The following blog first appeared in July of 2009. Reforming healthcare is one of the most complex, daunting and important tasks of this decade. What began with great hope and good intentions to avoid the reform mistakes of the past is now going...