by John G. Self | Oct 27, 2009 | Leadership
As I began my day – at 5 AM with nearly silent downtown streets and a cup of hot coffee in hand – I spent some time thinking about the difference between serving your customer and caring about your customer. What is the difference? Is one better than the other?...
by John G. Self | Feb 15, 2009 | Leadership, Stories
As I was flipping through the Dallas Morning News this morning, a small book review caught my eye. “Rain,” is a new business parable that uses paperboys and the business of newspaper delivery as a case study. The author’s 10 Customer Service...
