by John G. Self | Dec 17, 2012 | Healthcare, Leadership
A CEO I knew, who was a Chief Operating Officer of a small academic medical center, once bragged that he interviewed every new hire for his organization. He called this his Southwest (Airlines) approach, to ensure that everyone who came to work for the hospital, from...
by John G. Self | Dec 7, 2012 | Career Management, Healthcare
The good news is that the economy is improving. LastFriday’s economic news shows that the economy is growing at a faster rate than previously thought. The bad news is that we are a long way from anything approaching robust growth, and the continued recovery is...
by John G. Self | Nov 23, 2012 | Leadership
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry. Without this, the program is...
by John G. Self | Nov 19, 2012 | Healthcare, Leadership
When then First Lady, Hillary Rodham Clinton, published her book “It Takes A Village,” an analysis of the impact individuals and groups outside the family have, for better or worse, on a child’s well-being, the right-wing pundits chastised Ms. Clinton for...
by John G. Self | Oct 12, 2012 | Healthcare
As the weekend approaches, here is an interesting exercise to undertake. Imagine yourself as a hospital CEO in a board meeting and the trustees pose this question: Describe a new healthcare system that will result in lower costs, higher quality care, and improved...
