by John G. Self | Aug 21, 2013 | Uncategorized
Let’s be honest. Not every employee is, or can be, a top performer. Most are not. So the real question, the important question, is how do you improve on average? Mediocrity is a mixture of skills, knowledge, potential and attitude, so says author Rymer...
by John G. Self | Aug 12, 2013 | Healthcare, Stories
The healthcare industry can be a bit sensitive on the subject of customer service. When compared to U.S. based Airlines, it shouldn’t be. For airlines, it is not about excellence in customer service. No, they are investing millions, if you believe the...