by John G. Self | Sep 14, 2015 | Leadership, Stories
Over the years I have written and spoken frequently about how change in the business landscape effects strategy, leadership skills, executive careers and, indeed, the existence of entire companies. Change takes a staggering toll on companies and people. If you look at...
by John G. Self | Apr 22, 2015 | Healthcare, Stories
In Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care published in 2008, author John Nance makes a case that hospitals would do well to incorporate aviation’s best practices into their daily operations. Clearly he was talking about...
by John G. Self | Aug 12, 2013 | Healthcare, Stories
The healthcare industry can be a bit sensitive on the subject of customer service. When compared to U.S. based Airlines, it shouldn’t be. For airlines, it is not about excellence in customer service. No, they are investing millions, if you believe the...
