by John G. Self | Jan 21, 2013 | Healthcare, Leadership
It is time to think about being different, being different in a way that allows a company (or hospital) to make a meaningful difference. Our healthcare economy, where many of the rules we have come to rely on for the last 40 plus years, will change markedly over the...
by John G. Self | Jan 16, 2013 | Leadership, Stories
A baker’s dozen, a little something extra… When you buy a dozen cookies, donuts, cinnamon rolls or other treats, bakery sales clerks will frequently add a 13th item—a little additional value, a “baked goods” thank you for your patronage. Today I heard a radio...
by John G. Self | Jan 14, 2013 | Healthcare, Leadership
Our new year is bringing ample challenges to the healthcare industry, from strategies to deal with the Affordable Care Act, to the realities that deficit reduction will require additional cuts in Medicare reimbursement to providers. Congress is still in denial about...
by John G. Self | Jan 9, 2013 | Healthcare, Leadership
Communication is a leadership essential. It has always been important, but in today’s fast-paced, connected business climate where superior service and profitability are welded together like no other time in modern history, the CEO—indeed any executive—who is not an...
by John G. Self | Dec 28, 2012 | Healthcare, Leadership
Many healthcare organizations are long on control, short on vision. Almost everyone has a vision statement, but that vision statement is rarely discussed and most employees have no idea what it says, nor do they care. It is not part of the day-to-day life of taking...
by John G. Self | Dec 26, 2012 | Leadership, Stories
“A man’s face is his autobiography. A woman’s face is her work of fiction.” So said Oscar Wilde. The Rector at Dallas’s Episcopal Church of the Incarnation used that line in his homily on Christmas Eve. It drew polite laughter from many but there were...
