by John G. Self | Apr 18, 2014 | Career Management, Leadership
You cannot be perfect at customer service. The real fun comes, I believe, in the trying to be perfect, being passionate about achieving that which is impossible to attain. That companies understand they cannot achieve service perfection but still keep trying, is an...
by John G. Self | Apr 16, 2014 | Leadership
The definition of what makes an ideal leader is evolving. In healthcare that evolution is about to kick into high gear. An A+ leader is one who can excite and energize the troops to help them move through the dramatic shifts in how a business must operate in a global...
by John G. Self | Apr 14, 2014 | Healthcare, Leadership
While John spends most of his time in Dallas or on the road, his official residence is in Tyler, Texas whose court system has summoned him for jury duty. In the meantime, this blog first appeared on March 25, 2014. Continuing education is one lifeline for...
by John G. Self | Apr 7, 2014 | Leadership
What does it say about a person’s leadership style – who they are as a man or woman – when they believe that yelling or screaming at employees in front of their colleagues or in private will actually improve sustainable operating results? #183748446 /...
by John G. Self | Mar 24, 2014 | Leadership
If you are going to lead people, you’d better demonstrate that you care more about them than you do about yourself. So says Don Knauss, Chief Executive Officer of Clorox. Mr. Knauss was featured in Adam Bryant’s Corner Office in Sunday’s The New York Times....
by John G. Self | Mar 14, 2014 | Healthcare, Leadership
CHICAGO (March 23, 2009) – As the American College of Healthcare Executives (ACHE) convenes its annual education Congress today, the military is out in force. These healthcare executives from the military’s highly regarded Medical Service Corp (MSC) run our Army, Navy...
