Make It Personal

A friend, an accomplished and respected Hospital CEO, has seen health care from the other side.  Recently, a beloved family member died.  He took early retirement so that he and his wife could offer full support. This heart wrenching ordeal offered him a unique...

Forget Your Dislike of Ambiguity

It is always amazing to me how many well educated executives struggle with their performance because of their dislike of ambiguity — the state of uncertainty or lack of clarity. The afflicted always deny it but when but you strip away their protestations to the...

Empowering, Not Controlling Your Managers

In the early 1980s, a Houston hospital CEO was frustrated by his hospital’s anemic financial performance despite the tightening of financial controls, as well as noisy department manager meetings replete with leadership huffing and puffing about dire consequences if...

Earned Respect: The Best Choice for Leaders

HOUSTON — There are a couple of ways to look at leadership style.  Earned respect, and command and control, which is to say, I’m the boss, do what I say.  Earned respect requires more skill. It takes more time and energy but will generally produce sustainable...

Two Dimensional Mentoring

When I was a 24-year-old crime writer and investigative reporter working in Houston I had no idea what my career end game should be. It was not that I just assumed that I would always work in the news business; I did not think about it at all. Later, as I moved into...