by John G. Self | Oct 7, 2015 | Healthcare, Stories
Tonight was my pill night – exciting times for Dallas on a weekday night – and like many of you I am the victim of the medical industrialized complex, aka, an integrated health system. Two things happened today – one bad and another very irritating. I was...
by John G. Self | Oct 5, 2015 | Healthcare
On Thursday, most of the healthcare provider nation was closely monitoring the first day of the new ICD 10 codes hoping against hope that there was no catastrophe. With a total of 68,000 codes, versus the 13,000 under the OCD 9 scheme, there is a real opportunity for...
by John G. Self | Sep 30, 2015 | Healthcare
The key to executing on a pledge of service excellence is that moment of truth when an employee comes into contact with a customer. In the service industry, including hospitals, hotels, airlines and, believe it or not, car dealerships, each day contains hundreds to...
by John G. Self | Sep 25, 2015 | Career Management, Healthcare
Bad things happen to good people. Some times those bad things happen through no fault of the good person. There are also times when good people make bad — very bad — decisions that are magnified into epic, career limiting status, especially when the original error is...
by John G. Self | Sep 21, 2015 | Healthcare
The harsh reality in healthcare is that providers must meet higher expectations for quality of care and enhanced patient safety all within the framework of lower costs, our new holy grail. This points to a need to shift in the way we execute our talent acquisition...
by John G. Self | Sep 16, 2015 | Healthcare
When I was asking a prospective hospital CEO candidate questions about quality of care and patient safety, what he had personally done to advance those initiatives, I began to sense a rising level of — let’s call it annoyance trending toward frustration. Finally he...
