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tag: population health management

The Moment of Truth:  Is It Personal? 

30 September, 2015 Posted by John G. Self
The key to executing on a pledge of service excellence is that moment of truth when an employee comes into contact with a customer. In the service industry, including hospitals, hotels, airlines and, believe it or not, car dealerships,  each day contains hundreds to hundreds of thousands moments of truth. It is  daunting  to realize […] Read more»

The Customer Is King

4 March, 2015 Posted by John G. Self
The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other, the one I label as misguided group B, believes, consciously or […] Read more»

Planning For The Future, It All Begins With You

26 January, 2015 Posted by John G. Self
Last week, John spoke to the Texas Organization for Rural and Community Hospitals Leadership Retreat at the Lakeway Resort and Spa near Austin. His topic – Talent Management: Your People Are Your Most Important Asset. The pace of change in healthcare reform is picking up speed. It promises to be an interesting 2015 for all […] Read more»