JohnGSelf + Partners, Inc.

You have been Yelped. If you do not understand the significance of this phrase then listen up.  If you run a business — in a big city or small town, it does not matter — what your customers are saying about you is pretty important, especially if you operate a business in which customer confidence […] Read more»

When I was asking a prospective hospital CEO candidate questions about quality of care and patient safety, what he had personally done to advance those initiatives, I began to sense a rising level of — let’s call it annoyance trending toward frustration. Finally he blurted out, “What does this have to do with my ability […] Read more»

Dan, 54, had been a CEO of a respected community medical center for more than 12 years. He loved his job. He was paid very well and his family was established in the community on multiple levels – civic work, schools and extra-curricular activities, club memberships and church. His medical staff and board seemed happy […] Read more»