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tag: Customer Service

Customer Satisfaction Programs: There Is No Silver Bullet

10 August, 2011 Posted by John G. Self
Success of a brand-name customer service/satisfaction initiative is not based on which pricey program a healthcare organization buys, but the commitment, the passion and the skills of the Chief Executive Officer. Read more»

Delighting Your Customers

17 May, 2011 Posted by John G. Self
Improving the customer service experience is one of the new buzz phrases that many healthcare executives are using in connection with improving their HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. Read more»

Co-Creation: Market Research, Market Adaptation and Customer Service At Its Best

11 February, 2010 Posted by John G. Self
Co-Creation is more than a strategy or marketing slogan to replace the term “partnering relationship.” It is a business philosophy and a leadership way-of- life that requires time and hard work. Co-Creation is market research, market adaptation, and customer service at its best. Read more»