by John G. Self | May 27, 2015 | Healthcare
The nurses and patient care attendants were unbelievably nice. So was the man who delivered the food, the woman who mopped the floors and the special duty attendant who kept a close eye on the patient. They could not have been more pleasant. They all introduced...
by John G. Self | Mar 25, 2015 | Healthcare, Leadership
It is not what you did yesterday or today, but what you will do tomorrow. This is the battle cry for healthcare’s push to improve, to do it better, safer and cheaper. Get used to it. This will be one of many relentless pressures in the lives of healthcare executives...
by John G. Self | Mar 4, 2013 | Healthcare, Leadership, Recruiting
Who we hire makes a difference. A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores. A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care...
by John G. Self | Sep 26, 2012 | Healthcare
This article should serve as a clarion call for healthcare CEOs. Medicare Cuts will Cost Nearly 500,000 Healthcare Jobs 09/25/2012 | by Hilary Lau | D Healthcare Magazine Mandatory spending cuts to Medicare in 2013 will result in large-scale job losses in...
