Communicating With Millennials

As healthcare organizations talk and fret about the dramatic changes to their business model driven by a shift from volume reimbursement to value-based payments, they must be asking themselves how their health system, hospital, group practice or ancillary service...

The Customer Is King

The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other,...

5 Pillars for Community Trust, Survival

One of the most challenging businesses to run in America is a hospital. It is one of the most complex business models ever devised by man, said Peter Drucker, and it takes a special type of leader to run one, and run it well. When it comes to the complexity and which...

A New Normal Job Market

WASHINGTON, DC — When I made the leap of faith from being a crime writer and investigative reporter to healthcare management, career management was much less complicated.  In fact, I was oblivious. Oh my, how times have changed. Today, the healthcare management...

We Live In Interesting Times

Two days to the first presidential debate, 36 days to Nov. 6, 92 days to the fiscal cliff… In a speech in South Africa in 1966, Robert Kennedy said: “There is a Chinese curse which says ‘May he live in interesting times.’ “Like it or not we live in interesting...