Management silos kill organizations. They destroy collaboration. They foster gamesmanship when there should be cooperation. They encourage valueless battles over turf issues at the expense of customers.
In healthcare organizations, management silos contribute to avoidable medical mistakes and to increased risks in patient safety. A company's management structure becomes more important than the mission.
Executives who excel in silo management do not care about their employees or their customers. In the end, their exhaustive games to justify a management culture with the potential to do so much harm is a fool's errand.
Changing a management culture is never easy. It takes determination. It takes time and patience. However, the benefits for the customers — the patients — are undeniable.
So why do CEOs tolerate a culture that compromises the company and hurts customers?