About John G. Self


John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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The Power of Habit: Why We Do What We Do in Life and Business
America's Bitter Pill: Money, Politics, Backroom Deals, and the Fight to Fix Our Broken Healthcare System

tag: Satisfaction

Quality Care:  Where Does It Start?

9 September, 2015 Posted by John G. Self
Dan, 54,  had been a CEO of a respected community medical center for more than 12 years.  He loved his job.  He was paid very well and his family was established in the community on multiple levels — civic work, schools and extra-curricular activities, club memberships and church. His medical staff and board seemed happy […] Read more»

Performance Evaluation Design

23 November, 2012 Posted by John G. Self
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry.  Without this, the program is just more expense that will fail to deliver value. The other elements of the evaluation plan—the muscular structure—should include: Thoughtful Read more»

Customer Satisfaction Programs: There Is No Silver Bullet

10 August, 2011 Posted by John G. Self
Success of a brand-name customer service/satisfaction initiative is not based on which pricey program a healthcare organization buys, but the commitment, the passion and the skills of the Chief Executive Officer. Read more»