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tag: Quality of Care

Moment of Truth

24 September, 2012 Posted by John G. Self
“Check your ego at the front door,” is a phrase popular with some executive coaches and self-help gurus.  The underlying theme, at least in business, for this frequently used platitude is that leadership is not about the leader, but the success of the organization and the employees who make it happen. “Moments of truth” is […] Read more»

The Gospel of Service and Excellence

11 August, 2011 Posted by John G. Self
Employees and physicians look to the boss. If he or she is not walking the talk, it hits the informal employee news wire, spreads through the organization -- that the latest service initiative is nothing more than the latest in a series of service initiative -- and the program will fail. The best approach I have seen is called the Gospel of Service and Excellence. Read more»

Words and Actions Matter

16 March, 2011 Posted by John G. Self
Words matter. Actions fulfill the promise of those words. When a leader’s actions do not match his or her words, he/she is creating an environment that will compromise their achievements, damage their brand and, worse, limit the success of the enterprise. Read more»