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METRICS:  Too Much Of A Good Thing? 

13 October, 2014 Posted by John G. Self
When I entered the healthcare industry there was a dearth of emphasis on the detailed management metrics that we now use to evaluate performance.  Today, quantitative analysis rules supreme. But, like so many other things in life, too much of a good thing can be a bad thing. “It’s very easy for CEOs to become […] Read more»

To DiSC Or Not To DiSC

19 August, 2013 Posted by John G. Self
We are entering an era in healthcare where mistakes, especially errors in hiring, will become too costly to tolerate.  Executives and managers should be held accountable for their track record in hiring.  While Human Resources may run the recruiting and employment process, putting all of the blame for miss-hires on HR seems grossly unfair.  Yes, […] Read more»

Performance Evaluation Design

23 November, 2012 Posted by John G. Self
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry.  Without this, the program is just more expense that will fail to deliver value. The other elements of the evaluation plan—the muscular structure—should include: Thoughtful Read more»