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Do You See The Communication Gaps?

27 May, 2015 Posted by John G. Self
The nurses and patient care attendants were unbelievably nice.  So was the man who delivered the food, the woman who mopped the floors and the special duty attendant who kept a close eye on the patient.  They could not have been more pleasant. They all introduced themselves, explained their role in caring for the patient […] Read more»

Empowering, Not Controlling Your Managers

1 May, 2015 Posted by John G. Self
In the early 1980s, a Houston hospital CEO was frustrated by his hospital’s anemic financial performance despite the tightening of financial controls, as well as noisy department manager meetings replete with leadership huffing and puffing about dire consequences if things didn’t change. But not much did…change that is. So this medical center CEO came to […] Read more»

Working In Healthcare, A Privilege Not A Right

1 April, 2015 Posted by John G. Self
I do not care who you are, where you went to school, which union represents you, how smart you are, or how smart you think you are — executive, doctor, nurse — you are not entitled  to work in a hospital. To run a hospital, or to take care of patients who trust us to […] Read more»