Blog Topic Categories

Archives

tag: Healthcare

Pay It Forward

14 March, 2010 Posted by John G. Self
As I ponder the honor of being selected as Senior Healthcare Leader of the Year for North Texas by the American College of Healthcare Executives, I want to reaffirm my support for the importance of coaching or mentoring up and coming healthcare leaders. Read more»

Customer Service Versus Caring Service

27 October, 2009 Posted by John G. Self
As I began my day – at 5 AM with nearly silent downtown streets and a cup of hot coffee in hand – I spent some time thinking about the difference between serving your customer and caring about your customer. What is the difference? Is one better than the other? Combined, do they create something special? Read more»

Press 1 For English

22 August, 2008 Posted by John G. Self
BUFFALO, New York – We hear about the graying of America. For healthcare providers, that poses formidable challenges. As baby boomers reach retirement/Medicare age, the financial crisis we are seeing today will only intensify. With continuing cuts in government spending, hospitals will be faced with doing more with less. So what else is new? An immigration flood – some illegal, most not. Read more»