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Healthcare Trends, Contradictions and Microsoft

6 May, 2011 Posted by John G. Self
This week I encountered a maddening customer relationship snafu with a global technology company. It served as a stark reminder that healthcare is not be the only industry with bad service deliverables and amazing contradictions, but, unfortunately, it is still the gold standard in the U.S. Read more»

HEALTHCARE: Changing Times, Changing Leadership Skills

13 October, 2009 Posted by John G. Self
WESTPORT, Connecticut – The healthcare industry has entered a “new economy” that includes ongoing reductions in Medicare / Medicaid funding as well as mounting federal deficits that will continue to pressure providers to reduce their costs. These, as well as other daunting challenges, will force leaders to either adapt or fail. Read more»

Is The Healthcare Industry Heading For A Massive Restructuring?

14 September, 2009 Posted by John G. Self
With increasing clarity, business leaders are realizing that just as the Internet produced a tectonic shift in business models and processes in the dot.com economic bubble of the mid and late 1990s, the Great Recession which began in 2007 will drive an equally jolting change for other industries including healthcare. Read more»