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tag: Health Systems

A Mission Statement With Teeth

1 April, 2013 Posted by John G. Self
A veteran healthcare strategy consultant recently confided that you could not distinguish between the mission, vision and values statements for the vast majority of not-for-profit health systems in the United States. I am not sure whether this commonality is a testament to the singularity of purpose and values of most hospitals in the U.S., or […] Read more»

When Times Are Good…

11 March, 2013 Posted by John G. Self
When times are good, it is easier to lead.  When times are tough, good leaders are the ones who build and retain the strongest teams. Earlier Sunday, as I sat in the lobby of the Chicago Hilton where the American College of Healthcare Executives will commence their annual congress on Monday, I had a chance […] Read more»

Hiring “Gamers”

4 March, 2013 Posted by John G. Self
Who we hire makes a difference.  A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores.  A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care and patient safety.  A healthcare executive who is […] Read more»