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tag: health system

The Medical Industrialized Complex and My Pill Spill

7 October, 2015 Posted by John G. Self
Tonight was my pill night – exciting times for Dallas on a weekday night – and like many of you I am the victim of the medical industrialized complex, aka, an integrated health system.  Two things happened today – one bad and another very irritating. I was experiencing a few side effects from the Lipitor […] Read more»

‘We Will Because We Can’ Approach to Customer Service Not the Answer

26 September, 2014 Posted by John G. Self
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be?  Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they have to, or because you have created […] Read more»

Nothing Is Getting Done

20 November, 2013 Posted by John G. Self
WASHINGTON, D.C. — I don’t usually write about politics in this space.  Today, I am making an exception.  I am in our nation’s capital, working.  That is more than I can say for our national elected officials.  They are playing around, practicing for the mid-term elections. They are aided and abetted by the talking heads […] Read more»