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You Have Been Yelped!

6 April, 2017 Posted by John G. Self
You have been Yelped. If you do not understand the significance of this phrase then listen up.  If you run a business — in a big city or small town, it does not matter — what your customers are saying about you is pretty important, especially if you operate a business in which customer confidence […] Read more»

Senior Executives:  You Can’t Not Change

2 December, 2015 Posted by Becky Pearce
“You always need to keep young ears.” — Singer Sir Tom Jones Sir Tom Jones — Thomas Jones Woodward, OBE —  is a Welsh-born singer whose rugged good looks and massive voice propelled him to fame in the mid-1960s, first in the UK and in the early 1970s in the US, but it was his […] Read more»

The Customer Is King

4 March, 2015 Posted by John G. Self
The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other, the one I label as misguided group B, believes, consciously or […] Read more»