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tag: Customer Service

Customer Service Versus Caring Service

27 October, 2009 Posted by John G. Self
As I began my day – at 5 AM with nearly silent downtown streets and a cup of hot coffee in hand – I spent some time thinking about the difference between serving your customer and caring about your customer. What is the difference? Is one better than the other? Combined, do they create something special? Read more»

“Rain” – Lessons From A First Business

15 February, 2009 Posted by John G. Self
As I was flipping through the Dallas Morning News this morning, a small book review caught my eye. "Rain," a new business parable that uses newspaper delivery as a case study.. The author's 10 Customer Service Commandments might apply in this rotten economic environment. Read more»