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tag: customer satisfaction

Are You Prepared For Layoffs?

16 October, 2015 Posted by John G. Self
This was one of our most popular blog posts in 2014 and has continued to receive a great deal of traffic this year so we thought it must be worth sharing again.¬† In executive offices and administrative suites of hospitals all across America, there are some really good people toiling away who will lose their […] Read more»

Be Prepared for Layoffs: It Could Happen to You

31 January, 2014 Posted by John G. Self
In executive offices and administrative suites of hospitals all across America, there are some really good people toiling away who will lose their jobs through no fault of their own, a highly respected health system CEO predicted recently. This talent carnage is a sign of the times. The new healthcare economy, driven by the Affordable […] Read more»

Happier Customers At No Cost

22 April, 2013 Posted by John G. Self
How many of us LOVE to sit on a cramped airplane for 30 to 40 minutes or more, either at the gate or in a seemingly endless line of planes for takeoff, without any explanation from the crew regarding the reason for the delay, how many planes are ahead of you, or how much longer […] Read more»