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A Dispatch From Dallas

12 July, 2017 Posted by John G. Self
Yesterday it happened. I was devastated. My trusty Apple MacBook Pro laptop that has flown with me for thousands and thousands of miles, shared hotel rooms with me from Alaska to San Francisco and Los Angeles to New York, and dozens upon dozens of big and small side cities in betwixt and between, that helped […] Read more»

Customer Service: A Real Differentiator

18 April, 2014 Posted by John G. Self
You cannot be perfect at customer service.  The real fun comes, I believe, in the trying to be perfect, being passionate about achieving that which is impossible to attain. That companies understand they cannot achieve service perfection but still keep trying, is an amazing thing to me.  Contrast that with the many organizations that harp […] Read more»

Executives, Are You A Nokia, An Apple, Or A Microsoft?

11 September, 2013 Posted by John G. Self
In business today, there are two categories of brands – companies with products and services, and executives with professional brands that are shaped by performance, personality and communications/engagement. Last week, something remarkable happened.  Nokia, which once held an impressive 30 percent market share of the critical cellular handset market fell into the arms of Microsoft.  Nokia’s […] Read more»