JohnGSelf + Partners, Inc.

You have been Yelped. If you do not understand the significance of this phrase then listen up.  If you run a business — in a big city or small town, it does not matter — what your customers are saying about you is pretty important, especially if you operate a business in which customer confidence […] Read more»

The law of unintended consequences  is a virtual certainty in crafting complex solutions,  passing new laws and in proposing quick fixes to intractable problems. That is one of life’s great realities.  The other is that nothing is as it appears. In 1956 a popular television game show called “To Tell The Truth” aired in prime […] Read more»

Technology and automation have revolutionized the world.  Technology and automation also have enabled some very bad habits that can have nasty consequences. A captain with a major US airline once told me that the Airbus jet he flies, is one of the most automated, technologically advanced airplanes in the sky.  He added, however, that there […] Read more»