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You Have Been Yelped!

12 May, 2016 Posted by John G. Self
You have been Yelped. If you do not understand the significance of this phrase then listen up.  If you run a business — in a big city or small town, it does not matter — what your customers are saying about you is pretty important, especially if you operate a business in which customer confidence […] Read more»

Will the Real Maria Garcia Please Stand Up

21 April, 2016 Posted by John G. Self
The law of unintended consequences  is a virtual certainty in crafting complex solutions,  passing new laws and in proposing quick fixes to intractable problems. That is one of life’s great realities.  The other is that nothing is as it appears. In 1956 a popular television game show called “To Tell The Truth” aired in prime […] Read more»

Good Technology, Bad Technology

27 July, 2015 Posted by John G. Self
Technology and automation have revolutionized the world.  Technology and automation also have enabled some very bad habits that can have nasty consequences. A captain with a major US airline once told me that the Airbus jet he flies, is one of the most automated, technologically advanced airplanes in the sky.  He added, however, that there […] Read more»