John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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The Power of Habit: Why We Do What We Do in Life and Business
America's Bitter Pill: Money, Politics, Backroom Deals, and the Fight to Fix Our Broken Healthcare System

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Who Says Hotels Deliver Better Service Than Hospitals?

27 November, 2008 Posted by John G. Self
Tyler, Texas [November 27, 2008] – Hospitals get a bad rap for poor service and embarrassing cost shifting. We are ridiculed – deservedly, more often than not – for not being able to deliver quality service in the manner of luxury hotels. In addition, if that is not enough, we hear the inevitable stories about the $25 aspirin or the arrogance of some employees who believe that they are the reason patients are t Read more»

A Hospital CEO’s Tough Lesson Learned

16 November, 2008 Posted by John G. Self
“My biggest disappointment,” he explained, “Was my failure to come to grips – to really understand – the real importance of human capital issues and how those directly related to my success or failure as a hospital leader. So many CEOs talk in platitudes, or business-speak about how important their employees are, but the number of hospital senior executives who really get it, with sufficient depth of unders Read more»