John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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The Power of Habit: Why We Do What We Do in Life and Business
America's Bitter Pill: Money, Politics, Backroom Deals, and the Fight to Fix Our Broken Healthcare System

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“Rain” – Lessons From A First Business

15 February, 2009 Posted by John G. Self
As I was flipping through the Dallas Morning News this morning, a small book review caught my eye. "Rain," a new business parable that uses newspaper delivery as a case study.. The author's 10 Customer Service Commandments might apply in this rotten economic environment. Read more»

It Is Not Too Late To Say Thank You

24 December, 2008 Posted by John G. Self
WESTPORT, Connecticut (December 24, 2008) What Got You Here Won’t Get You There is Marshall Goldsmith’s amazing book on how successful people become more successful. It is a great read for executives who have been fired or for those who are successful in many ways but cannot move to the next level of performance. I am in Westport for Christmas. It is near freezing. There is a mix of rain and snow falling on the 8 Read more»

Who Says Hotels Deliver Better Service Than Hospitals?

27 November, 2008 Posted by John G. Self
Tyler, Texas [November 27, 2008] – Hospitals get a bad rap for poor service and embarrassing cost shifting. We are ridiculed – deservedly, more often than not – for not being able to deliver quality service in the manner of luxury hotels. In addition, if that is not enough, we hear the inevitable stories about the $25 aspirin or the arrogance of some employees who believe that they are the reason patients are t Read more»