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“Rain” – Lessons From A First Business

15 February, 2009 Posted by John G. Self
As I was flipping through the Dallas Morning News this morning, a small book review caught my eye. "Rain," a new business parable that uses newspaper delivery as a case study.. The author's 10 Customer Service Commandments might apply in this rotten economic environment. Read more»

Performance Assessment: A Strategic Imperative

16 December, 2008 Posted by John G. Self
Most NFL and college football teams do a better job of planning and evaluating their talent than the vast majority of healthcare organizations. This is particularly ironic since most NFL football players will never deliver a blood transfusion, administer chemotherapy, or fill a prescription for a critically ill patient in ICU, or run a busy hospital surgical service – anything that, if done badly, could harm or kil Read more»

The A,B,Cs of Human Capital

24 November, 2008 Posted by John G. Self
New York,NY [November 23, 2008] – So the price I paid for chatting up an unsuspecting healthcare consultant at Chicago’s O’Hare airport while awaiting the departure of a flight was to write an essay on what a search consultant should tell a hospital CEO who wants to transform his or her annual report language on human capital into action. It seemed such a small price to pay for the insights he shared regarding Read more»