This weekend, we focus on leadership values. Ken Richmond, FACHE, an interim executive based in Buffalo, New York, walks the talk when it comes to being a values leader. It is not a good day unless he visits with at least five patients and tours the facility talking about the importance of quality — treating patients as if they were a relative or friend — and preaching the gospel of quality. What makes Ken special is his passion, his empathy and his commitment to listen carefully.
© 2019 John Gregory Self