An Employee Engagement Turnaround Story

A wise and seasoned, if not a little cynical CEO I know, once described the payroll process at a former hospital as “distributing cash to zombies” or “paying people for something we are not getting.” In other words, paying employees just to show up. He also described...

Operational Performance Over Employee Satisfaction

Hattie Mae was an extraordinary woman. In a family decimated by the death of a father prior to the start of the Great Depression, she emerged as a leader for her six siblings. Her mother, Cora, ruled the family but it was Hattie Mae who set the example of hard work...